Society & Social Issues Practice Question›› General Studies ››
Governance
››
Public Grievance Redressal
M
Question 1
⏱ 0
Consider the following:
1. RTI Matters
2. Suggestions
3. Discrimination
4. Sub Judice matters
5. Malpractices
How many of the given above issues are not to be redressed under Centralised Public Grievance Redress and Monitoring System (CPGRAMS)?
(a) Only one
(b) Only two
(c) Only three
(d) All four
Explanation
The Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform developed by the National Informatics Centre (NIC) in collaboration with the Department of Administrative Reforms and Public Grievances (DARPG) and the Ministry of Personnel, Public Grievances and Pensions, Government of India. It was launched in June 2007 to provide a single, centralized portal for citizens to lodge grievances related to public service delivery to various Ministries, Departments, and State Governments across India. Citizens can file grievances anytime (24x7 Accessibility) and from anywhere through the web portal or mobile applications (available on Google Play and integrated with UMANG).
CPGRAMS handles grievances related to public service delivery but excludes certain categories, such as:
• RTI (Right to Information) matters
• Court-related or sub judice issues
• Religious matters
• Suggestions (non-grievance feedback)
• Service matters of government employees unless prescribed channels are exhausted
Hence issues 1, 2, and 4 are not redressed by CPGRAMS.
Kutos:Society & Social Issues Expert
Hello! I am a Society & Social Issues expert. You can ask any question or request a detailed analysis related to this topic.
