The Centre has mandated smartphone manufacturers to preinstall the Sanchar Saathi app on all new devices and push it through software updates to existing phones. This government-developed app enables users to report fraudulent calls, scam messages, and stolen mobile devices. Notably, the app is designed to be non-deletable by users, which has raised privacy concerns regarding forced compliance.
Initially, the Department of Telecommunications (DoT) indicated that the app must be non-deletable, non-restrictable, and non-disableable. However, the Telecom Minister later clarified that while the app is encouraged, it is not mandatory, allowing users the option to delete it if they choose.
Sanchar Saathi is an optional mobile application and website developed by the DoT. Its primary objective is to empower mobile users, enhance security, and raise awareness about government initiatives. The platform offers multiple citizen-focused services, updates, and educational material on telecom, cybersecurity, and user protection.
Sanchar Saathi provides various tools aimed at strengthening user security, preventing fraud, and assisting in tracking stolen devices.
To access the app's features, users must register using their mobile numbers. The app automatically detects the active number on Android devices and sends a registration SMS to DoT without explicit user consent, raising significant privacy concerns.
On Android devices, the app seeks several permissions:
The government's directive draws upon expanded powers under the Telecommunications Act, 2023, and the amended Telecom Cyber Security (TCS) Rules, 2024. The November 2025 amendment broadened the scope of DoT's authority, introducing the term Telecommunication Identifier User Entity (TIUE), which encompasses any entity using phone numbers for user identification.
Experts argue that the forced installation and inability to uninstall the app may face constitutional scrutiny. Compliance with the mandate could necessitate significant changes to smartphone operating systems, potentially jeopardizing device security. Critics point out that Sanchar Saathi's government backing may lead to increased state surveillance capabilities, raising concerns about user privacy.
As highlighted by the Puttaswamy judgment, the right to privacy must be safeguarded, and any state-mandated apps should comply with legal tests of necessity and proportionality. By making Sanchar Saathi pre-installed and uninstallable, the initiative shifts from a voluntary tool to enforced compliance, which amplifies privacy concerns.
Q1. What is the purpose of the Sanchar Saathi app?
Answer: The Sanchar Saathi app aims to enhance mobile security, allowing users to report fraudulent calls, scam messages, and track stolen devices.
Q2. Is the Sanchar Saathi app mandatory for all users?
Answer: No, the app is optional. Although smartphone manufacturers are required to preinstall it, users can delete it if they choose.
Q3. What are the main features of Sanchar Saathi?
Answer: Key features include reporting fraudulent communications, blocking and tracking stolen phones, and providing educational resources on cybersecurity.
Q4. What privacy concerns are associated with the app?
Answer: Concerns include automatic registration without user consent and the potential for increased state surveillance through mandatory installation.
Q5. How does the Sanchar Saathi app help in fraud prevention?
Answer: The app enables users to report suspicious activities, which aids in identifying and preventing fraud and scams.
Question 1: What is the main function of the Sanchar Saathi app?
A) To track internet usage
B) To report fraudulent communications
C) To monitor social media activity
D) To block unwanted calls
Correct Answer: B
Question 2: Which government body developed the Sanchar Saathi app?
A) Ministry of Home Affairs
B) Ministry of Electronics and Information Technology
C) Department of Telecommunications
D) Ministry of Consumer Affairs
Correct Answer: C
Question 3: Why has the automatic registration feature raised concerns?
A) It consumes too much data
B) It requires user consent
C) It does not require explicit user consent
D) It is optional for users
Correct Answer: C
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