The Department of Telecommunications (DoT) is set to introduce a significant feature known as Caller Name Presentation (CNAP) in the upcoming months. This initiative will require telecom operators to display the KYC-registered name of all incoming callers using Indian phone numbers.
Caller Name Presentation, or CNAP, is an innovative technology that allows mobile users to view the name of an incoming caller, akin to the functionality offered by apps like Truecaller. This system retrieves the caller's name from a telecom operator's database and presents it on the recipient's device.
Each telecom provider will be responsible for maintaining a comprehensive database of subscriber names linked to their respective mobile numbers. When a call is initiated, the system will access the registered name of the caller and display it on the recipient's screen. Initially, CNAP will be functional only within the same network. This means that an Airtel-to-Airtel call will show the caller's name, while cross-operator name display, such as a Jio-to-Vodafone call, will necessitate regulatory approval for data sharing between different telecom providers.
In February 2024, the Telecom Regulatory Authority of India (TRAI) advocated for the adoption of CNAP across all smartphones. This recommendation encourages telecom operators to implement the feature, aiming to significantly reduce instances of customer harassment from unknown or spam callers.
Caller Name Presentation is set to revolutionize the way users interact with their phones in India. With the official implementation of CNAP, users will enjoy a more secure and informative calling experience, leading to a decline in spam calls and enhancing overall user satisfaction.
Q1. What is Caller Name Presentation (CNAP)?
Answer: Caller Name Presentation (CNAP) is a technology that displays the KYC-registered name of incoming callers on mobile devices, enhancing caller identification.
Q2. How does CNAP improve user experience?
Answer: CNAP allows users to identify callers easily, reducing the chances of answering spam or unknown calls, thereby enhancing user safety.
Q3. Will CNAP work across different telecom networks?
Answer: Initially, CNAP will only function within the same network. Cross-network functionality will require regulatory approval for data sharing.
Q4. When will CNAP be implemented in India?
Answer: The implementation of CNAP is expected to start in the next few months, following recommendations from the TRAI.
Q5. What are the benefits of using CNAP over third-party apps?
Answer: CNAP relies on official registration data, ensuring accurate identification of callers without the need for third-party apps, which may not always be reliable.
Question 1: What is the primary purpose of Caller Name Presentation (CNAP)?
A) Display caller's location
B) Show KYC-registered names on incoming calls
C) Block unknown numbers
D) Record phone calls
Correct Answer: B
Question 2: Which organization recommended the adoption of CNAP in India?
A) TRAI
B) DoT
C) UIDAI
D) RBI
Correct Answer: A
Question 3: CNAP will initially work within which type of network?
A) International
B) Same network
C) Any network
D) Fixed line only
Correct Answer: B
Question 4: Which feature does CNAP improve for mobile users?
A) Call recording
B) Caller identification
C) Call forwarding
D) Voicemail access
Correct Answer: B
Question 5: What is the basis for the data used in CNAP?
A) User-generated data
B) Social media profiles
C) Customer Application Form (CAF) details
D) Third-party apps
Correct Answer: C
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