Launched by the Department of Consumer Affairs (DoCA) on January 1, 2025, E-Jagriti has quickly become a cornerstone in the field of consumer grievance redressal. By November 2025, the platform had already attracted over 2.75 lakh registered users, showcasing its effectiveness and efficiency.
E-Jagriti was developed with the aim of modernizing the consumer dispute redressal system across India. This flagship initiative by the Department of Consumer Affairs, under the Ministry of Consumer Affairs, Food & Public Distribution, empowers consumers to file complaints, track their statuses, and access judgments all in a digital environment. The platform is designed to ensure that consumer commissions at all levels—national, state, and district—are interconnected and transparent, promoting faster resolution of disputes.
The platform's inclusive features are notable for enhancing accessibility and user security. A multilingual interface, chatbot assistance, and voice-to-text support make it user-friendly for visually impaired and elderly users. Additionally, end-to-end encryption ensures that user data and interactions remain secure.
E-Jagriti integrates several consumer grievance platforms, including the Online Case Monitoring System (OCMS), E-Daakhil, the National Consumer Dispute Redressal Commission (NCDRC), and the Computerisation and Computer Networking of Consumer Forums (CONFONET), into a single, cohesive system.
The platform is particularly beneficial for Non-Resident Indians (NRIs), allowing them to participate in the grievance redressal process from abroad. With the One Time Password (OTP) feature, NRIs can file complaints, make digital payments, engage in virtual hearings, and exchange documents in real-time, eliminating the need for physical presence in India. As of November 2025, approximately 1,388 NRIs are among the platform's registered users.
Participation from NRIs has been significant, with major complaints originating from the United States (146 complaints), the United Kingdom (52 complaints), and the United Arab Emirates (47 complaints). Domestically, the states of Gujarat, Uttar Pradesh, and Maharashtra have seen high adoption rates, with 14,758, 14,050, and 12,484 cases filed, respectively.
Overall, E-Jagriti represents a significant leap forward in utilizing digital innovation to enhance consumer rights and accessibility in India. Its comprehensive features and widespread adoption mark a new era in consumer grievance redressal.
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