Grievance Management

• Enhancing Air Travel: The Role of the Passenger Assistance Control Room
  
  A Comprehensive Overview of PACR Operations
  https://www.onlineupscinstitute.com/current-affair/enhancing-air-travel-the-role-of-the-passenger-assistance-control-room
• Transforming Governance: Delhi's AI Grievance Redressal System
  
  A Collaborative Initiative with IIT Kanpur
  https://www.onlineupscinstitute.com/current-affair/transforming-governance-delhis-ai-grievance-redressal-system